Issues & FAQ

If you are experiencing issues with the game, please check the following list of common issues and solutions. If you are unable to find a solution to your problem, please ask for help in the Discord Server or Telegram Group.

Frequently Asked Questions

Q: It says dummy.dat, or KALEID_BG_240412.dat is missing

A: These files are part of the essential data for the game to run normally. If you are using your own assets and want to delete MovieData, you need to make sure these files are preserved. If you already transferred the other files, please copy these files to the StreamingAssets/A000/MovieData folder.

Q: It says tree.csv is missing.

A: If you insist on using your own assets, you need to create the tree.csv by running this Python script in the StreamingAssets folder.

Q: The game says cannot find A000 even though I’ve already transferred the assets.

A: If you manually transferred the assets instead of using the in-game downloader, you need to manually create a file named FinishedDownload in the StreamingAssets folder.

Q: Whenever the game tries to take a picture after I finish the song, the game crashes!

A: Disable camera permissions by going into Settings > Apps and Notifications (or Apps, depending on your device maker and ROM) > searching “KanadeDX” and going to “Permissions”. Set the Camera permissions to “Don’t allow”.

Q: If I’ve originally installed the “NoVideo” version of the assets, would it damage anything if I installed the video data over it?

A: This isn’t particularly tested yet, but it is recommended to redownload from Miniserve (MAKE SURE YOU HAVE ENOUGH FREE SPACE!) to prevent any data corruption. Make sure to also reinitialize your assets for KanadeDX to use in the settings menu.

Q: How do I change my keychip to save my gameplay on leaderboards?

KanadeDX uses a placeholder/dummy keychip to make the game boot with basic necessities and not save any play data, so once you have registered for AquaDX, go to “Setup Connection”, confirm, and copy the keychip number listed (should be something like A###-###########, with the hashtags being randomized numbers or letters.)

Then, go back to KanadeDX, click the gear icon, and scroll down to “Keychip” (or SeriID in older versions) and paste your keychip ID there.

DO NOT SHARE YOUR KEYCHIP (or card number) WITH OTHERS! IT IS FOR YOURSELF ONLY AND MAY LEAD TO DAMAGES OR TAMPERED SCORES IF SHARED.

Q: How do I rotate the game to Portrait orientation for phones?

A: Please update to version Canary 250227.0222 or later.

Q: It crashes when I try to search for the Access Code for my Aime in-game!

A: Please update to version Canary 250227.0222 or later.

Q: The game’s performance is not ideal on my device, what can I do?

A: Try lower the value of Screen Resource Scale option in the settings. However this will reduces the quality of the display, so you will need to make your own trade-offs.